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Warranty - Return Policy - Delivery Time - Damaged Goods
All of our acrylic products have a 5 year limited structual warranty. Most other merchandise on our website has specific warranty information provided for on the main page of each section or within the page of where the product is found. Any misuse or abuse of a product will void the warranty. (Shipping cost will be at customer's expense if repair is required) Return Policy Your
satisfaction with our products, delivery and customer service is our
top priority. Due to the fact that most of the products found on our
website are made on a per order basis we are only able to offer a
replacement of the item if it is found to be defective upon delivery
or if it breaks due to a defect.
If this is the case please call us at 818-565-1033. A customer service
representative will provide appropriate return instructions to obtain
a replacement. (Shipping
cost will be at customer's expense)
Delivery Times Please
allow 3 to 6 weeks delivery on most items as they are made to order.
Due to the size our larger items like furniture and many of our wall
displays we use a freight company to make deliveries. If small enough
UPS will be used.On most orders packaging and crating cost are included
into the prices. Shipping charges are calculated and added to the
overall cost during the checkout process. If you would like to see
what the shipping cost will be, go through the checkout process and
you will be given the cost. You can cancel the transaction if desired.
Cancellation of Order Due
to the fact that most of our products are made per order, once an
order has been placed the order cannot be cancelled. If your order
consist of an in-stock item you may select to cancel the order if
it has not been shipped. You will be charged a 15% restocking fee
if cancelled. Call or email us if you want to know if the items you
are considering ordering an instock item. If you do place an order
for any made per order items and we have not placed the order with
our artist, manufacturer, fabricator etc. then we may accept a cancellation,
however, you will be charged a 10% cancellation fee.
Damaged
Goods Upon receipt of your order please be very careful when opening and removing packaging material as a lot of our products must be packed in foam. It is your responsibility to open with care so as not to damage any part of the merchandise. The rule of thumb is to be as gentle as possible and if you are unsure of how to proceed with unpacking please contact us. Most of our deliveries are via UPS and larger orders are through certified trucking services (common carrier). Damage is unlikely, but in the rare event your purchase arrives damaged or incomplete, please contact our customer service department. A representative will resolve any problems regarding damaged or incomplete shipments. Please read the following carefully. If shipped UPS you must contact us within 72 hours of reciept of merchandise. You will need to retain the original packing materials to return any damaged items. If you sign OK without checking anything then we can not claim anything. You will at least need to make sure the driver makes note of any possible damage to the merchandise and/or packaging material before he of she leaves. If shipped via common carrier then the order must be inspected at the time of reciept and if there is any damages you will need to refuse the shipment so that the refusal will be recorded on the bill of lading. You will at least need to make sure the driver makes note of any possible damage to the merchandise and/or packaging material. If the order was shipped on a palette and the palette was broken down before arriving then the driver must write it down on the freight bill, if you sign OK without checking anything then we can not claim anything. Again, damage is unlikely however it is important to provide us the best opportunity to assist you in filing a claim if needed. |
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