Light Energy Studio - Decorative Furnishings for the New Millennium
Acrylic Furniture
LED EQualizer Columns
Warranty - Return Policy - Delivery Time - Damaged Goods

100% Satisfaction Guarantee - Warranty

All of our acrylic products have a 1 year limited structural warranty. Most other merchandise on our website has specific warranty information provided for on the main page of each section or within the page of where the product is found.
Any damage to the product through misuse or accident will void the warranty. (Shipping cost will be at customer's expense if repair is required)

Return Policy

Your satisfaction with our products, delivery and customer service is our top priority. Due to the fact that most of the products found on our website are made on a per order basis we are only able to offer a replacement of the item if it is found to be defective upon delivery. If this is the case please call us at 818-565-1033. A customer service representative will provide appropriate return instructions to obtain a replacement.

Delivery Times

Please allow 3 to 6 weeks delivery on most items as they are made to order. Due to the size our larger items like furniture and many of our wall displays we use a freight company to make deliveries. If small enough UPS will be used. On some orders packaging and crating cost are included into the prices. Shipping charges are calculated and added to the overall cost during the checkout process. If you would like to see what the shipping cost will be, go through the checkout process and you will be given the cost. You can cancel the transaction if desired.

Cancellation of Order

Due to the fact that most of our products are made per order, once an order has been placed the order cannot be cancelled. If your order consist of an in-stock item you may select to cancel the order if it has not been shipped. You will be charged a 15% restocking fee if cancelled. Call or email us if you want to know if the items you are considering ordering is an instock item. If you do place an order for any made per order items and we have not placed the order with our artist, manufacturer, fabricator etc. then we may accept a cancellation, however, you will be charged a 10% cancellation fee.

Damaged Goods
Important

Upon receipt of your order please be very careful when opening and removing packaging material as a lot of our products must be packed in foam. It is your responsibility to open with care so as not to damage any part of the merchandise. The rule of thumb is to be as gentle as possible and if you are unsure of how to proceed with unpacking please contact us.

Most of our deliveries are via UPS and larger orders are through certified trucking services (common carrier). Damage is unlikely, but in the rare event your purchase arrives damaged or incomplete, please contact our customer service department. A representative will resolve any problems regarding damaged or incomplete shipments.

Please read the following carefully.

If shipped UPS you must contact us within 72 hours of receipt of merchandise. You will need to retain the original packing materials to return any damaged items. If you sign OK with the driver without checking anything then we can not claim anything.

Upon delivery try to open the box and inspect the shipment before the driver leaves. If he will not wait then make sure he files a report stating that he would not wait for you to inspect the contents and that there may be undisclosed damage. If there is obvious damage call us immediately before the driver leaves to determine if it is best to refuse the damaged shipment. Even if there is damage, very often we can send out a replacement of the damaged part instead of having to reship a complete unit. Contact us right away if there is any problems.

You will at least need to make sure the driver makes note of any possible damage to the merchandise and/or packaging material before he leaves.

If the order was shipped on a palette and the palette was broken down before arriving then the driver must write it down on the freight bill, if you sign OK without checking anything then we can not claim anything.

Again, damage is unlikely however it is important to provide us the best opportunity to assist you in filing a claim if needed.

 

International Customers (Outside the continental US)

Please call for shipping charges as rates are always higher for us to ship to our international customers.
Please be advised that our international customers are responsible for all customs duties and taxes and these charges are not included in
any shipping quote that we may provide.