100%
Satisfaction Guarantee - Warranty
All of our acrylic furniture comes with a 1 year limited structural
warranty. Most other merchandise on our website has specific
warranty information provided for on the main page of each
section or within the page of where the product is found.
Any damage to the product through misuse or accident will
void the warranty. (Shipping cost will be at customer's expense
if repair is required)
Return
Policy
Your satisfaction with our products, delivery and customer
service is our top priority. Due to the fact that most of
the products found on our website are made on a per order
basis we are only able to offer a replacement of the item
if it is found to be defective upon delivery. If this is the
case please call us at 818-565-1033. A customer service representative
will provide appropriate return instructions to obtain a replacement.
Delivery
Times
Please
allow 3 to 6 weeks delivery on most items as they are made
to order. Due to the size our larger items like furniture
and many of our wall displays we use a freight company to
make deliveries. If small enough UPS will be used. On some
orders packaging and crating cost are included into the prices.
Shipping charges are calculated and added to the overall cost
during the checkout process. If you would like to see what
the shipping cost will be, go through the checkout process
and you will be given the cost. You can cancel the transaction
if desired.
Cancellation
of Order
Due
to the fact that most of our products are made per order,
once an order has been placed the order cannot be cancelled.
If your order consist of an in-stock item you may select to
cancel the order if it has not been shipped. You will be charged
a 15% restocking fee if cancelled. Call or email us if you
want to know if the items you are considering ordering is
an instock item. If you do place an order for any made per
order items and we have not placed the order with our artist,
manufacturer, fabricator etc. then we may accept a cancellation,
however, you will be charged a 10% cancellation fee.
Damaged
Goods
Important
Upon
receipt of your order please be very careful when opening
and removing packaging material as a lot of our products must
be packed in foam. It is your responsibility to open with
care so as not to damage any part of the merchandise. The
rule of thumb is to be as gentle as possible and if you are
unsure of how to proceed with unpacking please contact us.
Most
of our deliveries are via UPS and larger orders are through
certified trucking services (common carrier). Damage is unlikely,
but in the rare event your purchase arrives damaged or incomplete,
please contact our customer service department. A representative
will resolve any problems regarding damaged or incomplete
shipments.
Please
read the following carefully.
You must contact us within 48 hours of receipt of merchandise
to report any damage. You will need to retain the original
packing materials to return any damaged items. If you sign
OK with the driver without checking anything then you will
have difficulty in filing for a successful claim.
Upon
delivery try to open the box and inspect the shipment before
the driver leaves. If he will not wait then make sure he
files a report stating that he would not wait for you to inspect
the contents and that there may be undisclosed damage.
If there is obvious damage call us immediately before the
driver leaves to determine if it is best to refuse the damaged
shipment. Contact us right away if there is any problems.
You
will at least need to make sure the driver makes note of any
possible damage to the merchandise and/or packaging material
before he leaves.
If the order was shipped on a palette and the palette was
broken down before arriving then the driver must write it
down on the freight bill, if you sign OK without checking
anything then we can not claim anything. A pallet broken down
is an indication that there may be damage.
Again,
damage
is unlikely,
however, it is important to provide us the best opportunity
to assist you in filing a claim if needed.
International
Customers (Outside the continental US)
Please
call for shipping charges as rates are always higher for us
to ship to our international customers.
Please be advised that our international customers are
responsible for all customs duties and taxes and these charges
are not included in any
shipping quote that we may provide.
