Satisfaction Guarantee - Warranty
Most merchandise on our website has specific warranty information
provided for on the main page of each section or within the
page of where the product is found. We will include warranty
information on your quote/invoice.
Any damage to the product through misuse or accident will
void the warranty. (Shipping cost will be at customer's expense
if repair is required)
Your satisfaction with our products, delivery and customer
service is our top priority. Due to the fact that most of
the products found on our website are made, on a per order
basis, we are only able to offer a replacement of the item
if it is found to be defective within the warranty period
or if found to be damaged by the freight company. We do not
provide an option of returning the product for a refund under
any circumstances. A customer service representative will
provide appropriate return instructions to obtain a replacement.
Delivery Times and Shipping
allow 3 to 6 weeks delivery on most items as they are made
to order. The lead time will be listed on our quotes that
we will provide prior to ordering.
Our larger items such as furniture, LED floors, dance platforms,
dj booths, and infinity mirrors are shipped using a freight
company. Some smaller items can be shipped via UPS. We will
provide packaging and estimated shipping cost in our quotes
and invoices. Once the order is completed we will weigh the
shipment and obtain from our freight broker the exact amount
for freight cost. We will do everything we can to provide
our customers with the most economical and reliable freight
service. We check with server al freight brokers before selecting
the freight company to delivery your order. Estimated freight
cost may be different than actual freight cost.
Freight deliveries are curb side drop off only. White glove
deliveries can be arranged with an up charge fee if needed.
Cancellation of Order
Most of our products are made per order and once an order
has been placed the order cannot be cancelled. If your order
consist of an in-stock item you may select to cancel the order
if it has not been shipped. You will be charged a 15% restocking
fee if cancelled. Call or email us if you want to know if
the items you are considering ordering is an in stock item.
If you do place an order for any made per order items and
we have not ordered parts with our vendors or placed the order
with our artist, manufacturer, fabricator etc. then we may
accept a cancellation, however, you will be charged a minimum
10% cancellation fee depending on how payment was made. If
purchase was made with a credit card then the 10% fee will
to ordering be sure it is the item you are wanting and let
us know if you have any questions.
receipt of your order please be very careful when opening
and removing packaging material as a lot of our products must
be packed in foam. It is your responsibility to open with
care so as not to damage any part of the merchandise. The
rule of thumb is to be as gentle as possible and if you are
unsure of how to proceed with unpacking please contact us.
of our deliveries are via UPS and larger orders are through
certified trucking services (common carrier). Damage is unlikely,
but in the rare event your purchase arrives damaged or incomplete,
please contact our customer service department. A representative
will resolve any problems regarding damaged or incomplete
read the following carefully.
You must contact us within 48 hours of receipt of merchandise
to report any damage. You will need to retain the original
packing materials to return any damaged items. If you sign
OK with the driver without checking anything then you may
have difficulty in filing for a successful claim. We will
assist you in the claim process if needed.
delivery try to open the container and inspect the shipment
before the driver leaves. If there is obvious damage call
us immediately before the driver leaves to determine if it
is best to refuse the damaged shipment. Contact us right away
if there is any problems.
there is any noticeable damages to the packaging but you are
not able to inspect the merchandise while the driver is present
you will at least need to make sure the driver makes note
of any possible damage to the merchandise and/or packaging
material before he leaves.
If the order was shipped on a palette and the palette was
broken down before arriving then the driver must write it
down on the freight bill, prior to recipient accepting the
shipment. A pallet broken down is an indication that there
may be damage or loss.
however, it is important to provide us the best opportunity
to assist you in filing a claim if needed.
Customers (Outside the continental US)
call for shipping charges as rates are always higher for us
to ship to our international customers.
Please be advised that our international customers are
responsible for all customs duties and taxes and these charges
are not included in any
shipping quote that we may provide.
accept the following cards and we use a secure server
in Chatsworth, CA 91311