Return Policy

Your satisfaction with our products, delivery and customer service is our top priority. Due to the fact that most of the products found on our website are made, on a per order basis, we are only able to offer a replacement of the item if it is found to be defective within the warranty period or if found to be damaged by the freight company. We do not provide an option of returning the product for a refund under any circumstances. A customer service representative will provide appropriate return instructions to obtain a replacement.

Delivery Times and Shipping

Cancellation of Order

Most of our products are made per order and once an order has been placed the order cannot be cancelled. If your order consist of an in-stock item you may select to cancel the order if it has not been shipped. You will be charged a 15% restocking fee if cancelled. Call or email us if you want to know if the items you are considering ordering is an in stock item.

If you do place an order for any made per order items and we have not ordered parts with our vendors or placed the order with our artist, manufacturer, fabricator etc. then we may accept a cancellation, however, you will be charged a minimum 10% cancellation fee depending on how payment was made. If purchase was made with a credit card then the 10% fee will be retained.

Prior to ordering be sure it is the item you are wanting and let us know if you have any questions.

Damaged Goods
Important

Upon receipt of your order please be very careful when opening and removing packaging material as a lot of our products must be packed in foam. It is your responsibility to open with care so as not to damage any part of the merchandise. The rule of thumb is to be as gentle as possible and if you are unsure of how to proceed with unpacking please contact us.

Some of our deliveries are via UPS and larger orders are through certified trucking services (common carrier). Damage is unlikely, but in the rare event your purchase arrives damaged or incomplete, please contact our customer service department. A representative will resolve any problems regarding damaged or incomplete shipments.

Please read the following carefully.

You must contact us within 48 hours of receipt of merchandise to report any damage. You will need to retain the original packing materials to return any damaged items. If you sign OK with the driver without checking anything then you may have difficulty in filing for a successful claim. We will assist you in the claim process if needed.

Upon delivery try to open the container and inspect the shipment before the driver leaves. If there is obvious damage call us immediately before the driver leaves to determine if it is best to refuse the damaged shipment. Contact us right away if there is any problems.

If there is any noticeable damages to the packaging but you are not able to inspect the merchandise while the driver is present you will at least need to make sure the driver makes note of any possible damage to the merchandise and/or packaging material before he leaves.

If the order was shipped on a palette and the palette was broken down before arriving then the driver must write it down on the freight bill, prior to recipient accepting the shipment. A pallet broken down is an indication that there may be damage or loss.

Again, damage is unlikely, however, it is important to provide us the best opportunity to assist you in filing a claim if needed.

International Customers (Outside the continental US)

Please call for shipping charges as rates are always higher for us to ship to our international customers.
Please be advised that our international customers are responsible for all customs duties and taxes and these charges are not included in any shipping quote that we may provide.

818-565-1033